How It Works
Send us a note or give us a call, and we’ll set up a time for a phone consultation with you. We’ll ask about what you’re serving and how it will be served, your general décor and what your tabletops need! We’ll look at the website with you, and help you choose your favorite pieces for your fabulous day. Then we’ll put together a quote for you to approve.
The quote will include each item you’re reserving, its cost, pick up and delivery details, and anything else important we discussed. Quote pricing and details are good for up to 14 days from the date on the quote, but quotes do not reserve inventory.
Once you’ve reviewed your quote, we’ll provide a contract to sign to firm up your reservation.
For events occurring less than 90 days from contract signing, the total contract amount is due.
For events occurring more than 90 days from contract signing, a 50% deposit is required to reserve items with the rest of the contract amount due 90 days prior to the event.
Payments may be made by cash, check, or credit card.
Additions to your order may be made up to 14 days before your event, but are dependent upon available inventory. The full amount for any additions will be due prior to the event.
Substitutions of equal value can be made at any point, as long as we have the items available.
Subtractions that lower the total price of the contract can be made up to 60 days before your event. After that time, changes may not be possible.
Refunds due to cancellation:
- Over 90 days before your event: 50% of the deposit.
- 30-90 days before your event: 50% of the total contract amount.
- Less than 30 days before your event: 25% of the total contract amount.
Within Bellingham city limits, delivery is free! Delivery to any other location requires a delivery fee based on mileage. We do offer the option for you to pick up your order and have several location choices for pick up. Rentals should be scheduled for pick up or delivery Monday-Saturday between 10am-6pm, but we can often accommodate your event schedule.
Rentals are per event—typically 48 hours—and items must be scheduled for return by 6pm the day after the event. Our office is closed Sundays and holidays, and in these cases, you may schedule your return for the next business day. Fees equal to the original cost of items rented (not including delivery fees) will be charged for each 24-hour period until items are returned. Extended rentals are possible for additional fees.
After using our dishes at your event, use a damp paper towel to wipe the surface of each item, or rinse them in warm water, and re-pack as explained in the instructions provided with your order. With our terry cloth packaging, you don’t even need to dry! No soap, no scrubbing, no worries—when you return them, we’ll wash and sanitize every item.
Please check that any vendors or volunteers who will be working with our rental items understand and are willing to work within the guidelines for keeping our items safe before, during, and after your event. This includes caterers, florists, venue staff, family and friends, etc. We are happy to provide a care checklist in advance for your vendors.
Instructions for packing and care are also included with your order, so that they can be referred to as needed. Packing materials and crates are provided for transporting and storing rented items.
The lovely items in our collections are not easily replaceable, as they are antique or vintage! Caring for them may take a little more time and effort, but it’s necessary to keep them in beautiful, enjoyable, condition for years to come.
Dishes and Serving Items
- Do not microwave, use on stove top, or put in the freezer or oven.
- Do not scrape food off using utensils of any kind (such as forks, knives, or spoons)—remove food waste from plates with damp paper towels or by rinsing. Do not scrape or use scrubbers or sponges with an abrasive side to them.
- Do NOT put in dishwasher.
Candlesticks and Candelabras
- Do not attempt to clean wax off. Do not polish without prior approval.
Vases and vessels
- After florals are removed, rinse with warm water.
Do not subject items to extreme changes in temperature by leaving outside or in a vehicle during freezing or hot weather.
Accidents happen! While we love our collection of fabulous things, we understand that there will be occasional loss or damage. If something occurs during your rental which requires an item to be removed from our rental collection, a replacement cost of 3x the à la carte rental fee will be billed to you.
Should you notice damage has occurred, please let us know at time of return. You may request inspection of items at the time of rental return. If not requested, all items will be inspected within three business days of return, and a replacement fee will be billed if necessary.
We do not currently offer day-of event styling, set up, or take down as part of our regular service. Please contact us if you’re looking for these services and we may be able to accommodate or recommend another company.
We love to collaborate creatively. If you would like to use our rentals for a styled photoshoot or other media work, please contact us!
If you are a non-profit and are interested in using our rentals for a fundraiser, we may be able to work with you and offer a discount.